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Create your account online: you get a personal QR code, available in your customer account. You can book your locker in advance, but you don't have to. On site, your QR code gives you access to the lockers. At the kiosk, you find your booking or rent a locker directly, then drop off your bags. When you come back, you collect them the same way, whenever suits you.

Lucky Locker has two locations in Bordeaux, at 82 rue de la Rousselle (Porte de Bourgogne) and 1 rue de la Course (Chartrons), and one in La Rochelle, at 29 rue des Dames (Marché Central).

The lockers are accessible 24/7, all year round, Sundays and public holidays included.

No, it's not mandatory. Once your account is created, you can rent a locker directly at the kiosk and pay by card, subject to availability. Booking online guarantees you a locker when you arrive.

The S holds one cabin bag, the M two, the L two cabin bags and a bag, and the XL three cabin bags or one large suitcase.

Lockers are rented by the hour: you choose how long you need when you book, online or at the kiosk.

Extra time is charged pro rata at the current rate. Luggage not collected within 24 hours after the end of the rental is considered abandoned.

Bookings are firm and final: they can't be changed or cancelled once confirmed.

You pay by card, online or on site, through a secure system. An electronic invoice is sent to you after each payment.

Suitcases, backpacks, strollers or sports equipment. Dangerous, perishable, illegal or stolen items are prohibited.

Yes. The premises are under video surveillance and each locker is locked. Its contents are insured up to €1,000, on presentation of supporting documents. For more valuable items, we recommend taking out additional insurance.

All our locations have secure key boxes. They can only be rented on site, at the kiosk: choose the key locker option and the duration, then pay by card. You drop off your keys and share access from your customer account with the person who will collect them.

Check that you're using the QR code from your customer account, then find your booking at the kiosk. If the problem persists, call us: +33 7 50 88 91 97 for Bordeaux (Chartrons and Porte de Bourgogne), +33 7 86 30 87 07 for La Rochelle.

By phone: +33 7 50 88 91 97 for the Bordeaux locations (Chartrons and Porte de Bourgogne), +33 7 86 30 87 07 for La Rochelle. Our customer service is also available from 6am to 11pm, 7 days a week, through the m.luckylocker.fr app, where you can report a problem or make a complaint.